Pain-point/Challenge

Value /Solution

Execution of an automated

business process takes too long

Increased productivity through

IT expenditures

are inappropriate

Appropriate expenditures through

IT systems/services are not

available in time to meet business need

Digital Transformation and reduced IT service/system availability through:

IT support requests take too long to be fulfilled

Reduced IT service request fulfillment time through IT Service Management Analysis/Issue Management Analysis

Topic	Abstract
IT Workforce Trends	Trends come and go. How do you keep up? What are the top trends now that you should be tracking?

Unpacking Digital Transformation	Digital Transformation is a buzzword of the day. Is it any different than past IT buzzwords? What implications does it have for small to medium-sized organizations?

How to Choose a Managed Service Provider (MSP)	You decided you want to have someone take care of all your IT needs. The answer – hiring a Managed Service Provider (ISP). But you don’t know where to begin to locate and choose the best MSP for your organization.

How to Manage a Managed Service Provider (MSP)	You have chosen a Managed Service Provider (MSP). But that does not mean you don’t have to manage them so the Service Level Agreement (SLA) you signed is followed and continues to meet your changing needs.

How to Choose a Customer Resource Management (CRM) System	Digital Transformation is a buzzword of the day. Is it any different than past IT buzzwords? What implications does it have for small to medium-sized organizations?

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